Cost Savings
Reduce phone system costs and maintenance.
Enhanced Productivity
Streamline communication and collaboration.
Flexibility
Adapt to remote work and changing business needs.
ITsoft TelecomReduce phone system costs and maintenance.
Streamline communication and collaboration.
Adapt to remote work and changing business needs.
There are no phone lines – your number will never be busy again.
Number porting supported. Keep your existing phone number wherever you go.
Order new numbers from anywhere in Australia or overseas.
Configure inbound call flow yourself. Point number to a user, menu, call queue or any other subject.
Our pricing structure is based on the number of people using a hosted phone system. The User Licence allows you to create a ‘user object’ in the call flow. The User object can then be linked to one or more SIP Devices and to the selected call plan. This allows users to have multiple devices like their Desk Phone, Smartphone and PC all linked to the same object in the call flow and the same call plan, making it easy for other people to reach you.
As a user of the system you can have multiple devices linked to your user object. These could be a Desk IP Phone, Smartphone, PC, or a few Desk IP Phones located in different places, such as one in the office and one at home. Each device requires a Device Licence in our system and allows the flexibility of having one User object with one call plan linked to all devices.
We offer various call plans, from basic timed call plans to fully unlimited. Our call plans allow users to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.
You can connect any compatible SIP (ITsoft) equipment to the system. Each such device requires a Device Licence. These could be Desk IP Phones, Conference phones, Softphones on a PC or Smartphone, ATA adapters and other devices. Please have a look at our Equipment page to view the equipment we offer.
There are no phone lines – your number will never be busy again.
Number porting supported. Keep your existing phone number wherever you go.
Order new numbers from anywhere in Australia or overseas.
Configure inbound call flow yourself. Point number to a user, menu, call queue or any other subject.
Our pricing structure is based on the number of people using a hosted phone system. The User Licence allows you to create a ‘user object’ in the call flow. The User object can then be linked to one or more SIP Devices and to the selected call plan. This allows users to have multiple devices like their Desk Phone, Smartphone and PC all linked to the same object in the call flow and the same call plan, making it easy for other people to reach you.
As a user of the system you can have multiple devices linked to your user object. These could be a Desk IP Phone, Smartphone, PC, or a few Desk IP Phones located in different places, such as one in the office and one at home. Each device requires a Device Licence in our system and allows the flexibility of having one User object with one call plan linked to all devices.
We offer various call plans, from basic timed call plans to fully unlimited. Our call plans allow users to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.
You can connect any compatible SIP (ITsoft) equipment to the system. Each such device requires a Device Licence. These could be Desk IP Phones, Conference phones, Softphones on a PC or Smartphone, ATA adapters and other devices. Please have a look at our Equipment page to view the equipment we offer.
With our flexible PBX platform you can assign different call plans to each user in the system.
Below you can see our popular package deals. You are free to customise your subscriptions any way you like and save on monthly fees.
A phone in your browser. Calls, phonebook, queue management and more from the comfort of the browser tab.
Connect your phone system to CRM, service management or any other web application. Through the use of APIs, your phone system is an active part of an effective business ecosystem.
Call recording to email functionality is included at no extra cost. If you would like to keep recordings in the cloud, use advanced search functions, include links to recordings in Webhooks and Integrations, we will be offering this new feature in the near future.
Hosted PBX
Designed with ease of use in mind, PBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licences and get it instantly activated.
You are now in true control of your business communications.
Connect Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history.
This feature forwards incoming text messages to your email address. *Currently works with Australian mobile numbers only.
Unlike call queue – this feature allows callers to be added to the list with each caller automatically dialled when a User becomes available. Saving waiting time for your callers.
App for making and receiving calls with many additional features for advanced telephony. Available in a browser and on any desktop system: Windows, macOS and Linux. Queue management, CRM integrations, quick caller ID change and more.
REST API is designed for integration with various third-party software packages like CRMs, Ticketing systems, etc.. This will allow third party applications to query our cloud PBX and Billing systems for various type of information.
Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. By monitoring calls, supervisors can improve the agents' performance, offering training and supervising their calls to guarantee the best customer experience support.
With web callback, your website visitors can contact you via a special widget with ease. The visitor only needs to enter a phone number and click 'Call me' and the system will immediately dial this number using a call plan selected in the PBX. Once a visitor answers a call, it will be routed to the next object in the call flow: User, Queue, Ring group or any other.
Webhooks will allow you to configure your hosted PBX to send call event notifications to third party applications. This will allow you to integrate with almost any CRM on the market and enable features like caller contact details pop up, click to call and a whole lot more of cutting-edge features.
A call queue wallboard enables you to monitor the status of your call queues in real time. See how many callers are waiting in your call queues, how many agents are on calls, average wait time for each queue, number of missed and answered calls. Your agents will be provided with live information about call loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues.
A Hosted PBX (Private Branch Exchange) is a cloud-based phone system that handles your business phone calls over the internet. It replaces the need for traditional on-premises PBX hardware.
Hosted PBX systems use VoIP (Voice over Internet Protocol) technology to transmit voice calls as data over the internet. Calls are routed through the provider’s servers, which manage call handling, voicemail, and other features.
Hosted PBX systems are cost-effective, scalable, and offer remote work support. They also come with advanced features like call routing, voicemail-to-email, and unified communications.
No, Hosted PBX systems typically don’t require additional on-premises hardware. You may need IP phones or softphones, but these are often provided by the service provider.
Yes, many Hosted PBX providers allow you to port your existing phone numbers so that you can keep your established business numbers.
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One simple plan with one simple rate. Activate your 1800 number today!
Guaranteed voice quality via our NBN and On-Net Fibre connections.
Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.
Impress your clients with professionally recorded greetings.
Number porting supported. Keep your existing phone number wherever you go.
