Cloud-hosted call centre solutions

Cloud-hosted solutions often have lower upfront costs compared to traditional on-premises call centre systems.

Start your 14-day FREE trial today !

Integration with Microsoft Teams Unified Communication

Advanced API support for integration with third-party systems: REST, Webhooks

Advanced reporting

  • Call queue statistics: answered, missed, timed out calls
  • User performance: inbound vs outbound calls, avg. call length, total call duration, number calls made/answered, missed calls
  • Call volumes statistics
  • Hourly call distribution
  • Inbound calls by caller ID
  • Outbound calls by dialed prefix

Inbound call campaigns

  • Support for 1300, 1800, GEO and mobile numbers with unlimited inbound channels
  • Multi-level IVR menus
  • Support of multi-level call queues
  • Queue wallboard - presenting live queue information
  • Unlimited call recording to email
  • Automated callback request feature
  • Advanced, feature rich cloud PBX functionality
  • Call listen and whisper functionality for agent training or quality control

Outbound call campaigns

  • Highly competitive call rates
  • User configurable caller IDs
  • User performance reporting
  • Unlimited call recording to email
  • CDR export functionality
  • Connect third-party dialer solutions via SIP trunk
  • Call listen and whisper functionality for agent training or quality control

Use our Hosted PBX or SIP Trunking service together with low call centre rates

Start your 14-day FREE trial today !
Call plans listed below are better suited to businesses that make a lot of calls that have a very short duration. You are free to choose any call plan for your business, but if you run a call centre or a business where most of your calls are very short – you will be better off paying per minute rather than per call. Please note that the prices below are per minute, but rated per second with no minimum call cost.

Timed X

$ 8
95
Per User / Per Month
  •  
Subscription Breakdown
  • Australian Phone Number $0.95
  • User Licence $4.35
  • Device Licence $3.65
Call Rates
  • Australian local & national 1.54 p/min
  • Australian mobile 4.90 p/min
  • 13/1300 calls 22 p/min

Timed MAX

$ 28
95
Per User / Per Month
  •  
Subscription Breakdown
  • Australian Phone Number $0.95
  • User Licence $4.35
  • Device Licence $3.65
  • Call plan subscription $20.00
Call Rates
  • Australian local & national 1.45 p/min
  • Australian mobile 2.65 p/min
  • 13/1300 calls 20 p/min
Guaranteed high-quality caller-ID enabled routes

$20 of included call value to Australian destinations or up to 754 minutes to Australian mobiles or 1379 minutes to Australian local & national or up to 100 calls to 13/1300 numbers or a combination of those. Excess usage is rated at the rates mentioned above. Calls rated on a ‘per second’ basis with three decimal points precision.

Designed with ease of use in mind

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While the billing portal allows you to order phone numbers and licences and get it instantly activated.

You are now in true control of your business communications.

  • Full feature set available
  • Advanced reporting including statistics about inbound and outbound calls per agent
  • Customisable outbound caller IDs
  • Use softphones or desk phones
  • Easily scalable — pay for what you use
  • Call recording
  • IVR Menus
  • Call queues
  • Location independent — agents can be anywhere in the world
  • Call listen and whisper functionality for agent training or quality control

Reliability is our top priority. 99.9% SLA Guaranteed uptime

We own all our equipment and software. Our systems are built with complete redundancy in mind.

ITsoft Telecom will help your call centre business to plan and implement required internet connectivity and backup links to achieve maximum uptime. We will work together with your IT department to ensure adequate QoS (Quality of service) is configured within your network and sufficient bandwidth is available during peak hours.

We can offer private IP connections direct from our data-centre to your office via our MPLS network supplied over Fiber, EFM or ADSL2+ links.

Our Customer

Current Service Status

100% Uptime

Independently monitored by Hyperspin.com,
one of the leading independent network monitoring services with advanced reporting & notification systems.
Find out more

Frequently asked questions

A cloud-hosted call center solution is a customer service and communication system that operates over the internet, allowing organizations to handle inbound and outbound customer interactions, such as phone calls, emails, chats, and social media messages, from a centralized platform hosted in the cloud.

These solutions use cloud infrastructure to host all the necessary call center software and hardware components. Agents can access the system through web browsers or dedicated applications to handle customer interactions. Calls and data are transmitted over the internet.

Some advantages include scalability, cost-efficiency, remote accessibility, rapid deployment, disaster recovery, and the ability to integrate with other business applications and CRM systems.

Yes, cloud-hosted solutions are well-suited for remote work. Agents and supervisors can access the system from anywhere with an internet connection, making it easier to support remote or distributed teams.

Cloud-hosted solutions often have lower upfront costs compared to traditional on-premises call center systems. You typically pay on a subscription or pay-as-you-go basis, which can be cost-effective, especially for small to mid-sized businesses.

Jasmine Taylor
Jasmine Taylor
@jasminetaylor
Read More
i love the flexibility of the platform, it's price and it's integration with Zoho CRM. There is constant feature improvements to the platform as well.
Jack Brown
Jack Brown
@jackbrown
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Easy system to use and fits our business model - highly recommend the system. Support answered straight away and talked me through the set up and user friendly
William Smith
William Smith
@williamsmith
Read More
Thanks VoIpline for the service you have provided. Staff are great to deal with and the plan is extremely suitable for our business current needs. Thanks Ignight Me
Ella Smith
Ella Smith
@ellasmith
Read More
Their service has been amazing, and the technology & portal use is extremely easy for a beginner like me. Highly recommend. Tony C. Connect People
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We also offer the following services to cover your most demanding requirements

1300 numbers

A professional image does not have to be expensive. Get your toll free number today!

1800 numbers

One simple plan with one simple rate. Activate your 1800 number today!

Internet

Guaranteed voice quality via our NBN and On-Net Fibre connections.

International phone numbers

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Impress your clients with professionally recorded greetings.

Number Porting

Number porting supported. Keep your existing phone number wherever you go.

Have special requirements?
Let us tailor a solution to suit your needs

Tailored VoIP services to enhance your enterprise communication.
Get a quote