1800 Numbers

Low-cost 1800 business numbers. Join Australia’s top 1800 provider.
$ 6
95
per month
  • One simple plan with one simple rate

No hidden fees or conditions

Answer calls on your Australian landline, mobile or VoIP numbers

Make it easy for your customers to reach you

Australian based customer support

Set of advanced call routing features at no additional cost

Get a toll-free number for your business today!

FREE Number porting. FREE Instant activation. No contracts. No limit on concurrent calls.
Activate your 1800 number today

Location-Based Routing

Location-Based Routing with 1800 numbers provides businesses with flexibility and control over their incoming calls, ensuring that customers can reach the right department or location regardless of where they are calling from. It also allows businesses to optimize their call handling processes for efficiency and customer satisfaction.

Call routing features that make communication easy

Included at no extra cost. Drag & Drop web portal for easy call flow management

  • Advanced call analytics
  • Call queue wallboard
  • Queue call-back
  • IVR menu
  • Simultaneous ring to mobile(s)
  • Voicemail to email
  • Call recording
  • Caller ID routing
  • Queue call-back

Reporting and Analytics

1800 number providers often offer reporting and analytics tools that allow businesses to track call volumes, call durations, and other metrics. This data can help businesses make informed decisions about their call routing strategies.

Location-Based Routing with 1800 numbers provides businesses with flexibility and control over their incoming calls, ensuring that customers can reach the right department or location regardless of where they are calling from. It also allows businesses to optimize their call handling processes for efficiency and customer satisfaction.

Looking for a unique 1300 number?

Phoneword numbers, also known as Smart numbers are custom 1300 telephone numbers purchased from ACMA’s numbering system. Smart numbers can include phone words like 1300 ITsoft (1300 864754 – The last letters will be discarded when dialed) and distinctive patterned numbers such as 1300 222 222.
A smart number can make it easier for people to remember your business, especially if your phone word complements your marketing strategy.
Once you have your smart number, we can activate this on our platform for exactly the same rate as any other 1300 number.

Personalised greetings for your 1300 business number

From within our PBX, you have a range of objects available that will allow you to upload a media file to be played back to the caller. The play back announcements will provide that professional image to the callers of your business.

You can enhance your customer’s experience creating voice recordings for welcome menus, voicemail greetings, call queue announcements and other periodic messages.

Routing Options: There are several routing options available with 1800 numbers:

  • Geographic Routing: Calls can be routed to a specific geographic location or office. For example, a business may choose to route calls to its headquarters during business hours and to a regional office or an answering service after hours.
  • Time-Based Routing: Calls can be routed based on the time of day. This allows businesses to handle calls differently during business hours, evenings, weekends, or holidays.
  • Overflow Routing: If one destination is busy or unavailable, calls can be automatically redirected to another location or a voicemail system.
  • IVR (Interactive Voice Response) Routing: Calls can be directed to an automated menu system that prompts callers to select options using their keypad (e.g., “Press 1 for sales, press 2 for customer support”).

Frequently asked questions

A 1800 number is a virtual inbound phone number used by businesses in Australia. Calls made to a 1800 number are routed to a designated destination, such as a mobile phone or office line, based on specific rules you set.

Benefits include improved professionalism, nationwide reach, flexible call routing, branding opportunities, and call tracking and analytics.

The cost of a 1800 number can vary depending on the provider and the specific plan or package you choose. Costs typically involve a setup fee and ongoing monthly charges.

We strive for transparency and offer straightforward pricing. We do not have hidden fees, and you can choose between contract and non-contract options.

Yes, you can often choose to forward calls from your existing number to your new 1800 number, ensuring a seamless transition.

Jasmine Taylor
Jasmine Taylor
@jasminetaylor
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i love the flexibility of the platform, it's price and it's integration with Zoho CRM. There is constant feature improvements to the platform as well.
Jack Brown
Jack Brown
@jackbrown
Read More
Easy system to use and fits our business model - highly recommend the system. Support answered straight away and talked me through the set up and user friendly
William Smith
William Smith
@williamsmith
Read More
Thanks VoIpline for the service you have provided. Staff are great to deal with and the plan is extremely suitable for our business current needs. Thanks Ignight Me
Ella Smith
Ella Smith
@ellasmith
Read More
Their service has been amazing, and the technology & portal use is extremely easy for a beginner like me. Highly recommend. Tony C. Connect People
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Australian ITsoft provider with 99.9% SLA guaranteed uptime.

ITsoft Telecom is one of the few Australian ITsoft Providers specialising in business ITsoft. We understand how important it is to our customers to have a rock solid system. Reliability is not just words with ITsoft.All our systems are fully redundant and uptime is constantly monitored.
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Current Service Status

100% Uptime

Independently monitored by Hyperspin.com,
one of the leading independent network monitoring services with advanced reporting & notification systems.
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